Administration Team Leader – West Hertfordshire

      We have an exciting opportunity for an Administration Team Leader to join our team in West Hertfordshire

      Opcare, part of the international healthcare company Ability Matters Group, is one of the largest suppliers of artificial limb, orthotic, and posture and mobility services to the NHS in England. We consistently deliver a first class service for users, whilst applying the most advanced and exciting clinical and technical solutions available to patients.

      Job role summary:

      The role holder has management responsibility for overseeing the running of an administration team on site in west Hertfordshire.

      To manage the administration team effectively within the healthcare environment, ensuring the service is running smoothly and efficiently, meeting all timescales and expectations set.

      To work closely with the clinical teams, technical staff and management in order to achieve and efficient service.

      Ensuring all clinics are optimised with patients and to deal directly with the patients for any queries or complaints.

      What we can offer:

      • Competitive salary
      • Performance related bonus
      • Incremental holiday allowance 33 days up to 38 days (inclusive of bank holidays)
      • Refer a friend incentive scheme
      • Continuing professional development
      • Ongoing internal and external training and courses

      What experience you will need:

      • Excellent communication, listening and interprofessional and customer service skills.
      • Ability to build and maintain excellent working relationships internally and externally.
      • Ambition and drive to help improve the services and processes.
      • Sound judgement and the ability to make sound appropriate decisions quickly and effectively in complex situations.
      • Self-motivated and uses initiative, seeking advice when required.
      • Experience of working with the public in an office/reception environment.
      • Positive and proactive ‘can-do’ attitude, and willing to learn.
      • Excellent attention to detail.
      • Sound numeracy and literacy skills.
      • Good working knowledge of IT systems e.g. word/excel/REHAPP.
      • Remains calm under pressure.

      Ideally, the job holder will also possess:

      • Previous administration experience working in a busy healthcare environment.

      Ability Matters Group Limited are an equal opportunities employer, we have a clear goal of driving diversity and inclusion across all operations of the group.

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