Opcare, part of the Ability Matters Group, is a leading provider of specialist prosthetic, orthotic, and mobility services throughout the UK and Ireland. With over 25 years of experience in the industry, we work continuously to deliver the highest standard of care possible to ensure customer needs are met.
We aim to deliver a first class service for users whilst applying the most advanced and exciting clinical and technical solutions available to patients. We have an opportunity for an Administrator to join our dedicated administration team based in Queen Mary’s Hospital in Roehampton, London.
Forming an integral part of the administration team, the role holder will:
Provide specialist administration to support users of the Prosthetic and Orthotic services; including but not limited to coordinating new service calls efficiently and accurately, logging equipment selection, preparing documentation for clinics/visits, maintaining and archiving of files.
Provide front line service in a health environment acting as the first contact point in arranging patient appointments/referrals and responding to enquiries from internal and external parties.
Liaise with clients and suppliers as required to arrange/chase orders, deliveries, collections and maintenance visits, as well as check goods in and prepare accordingly for clinics.
Ensure appropriate communication is maintained with service users, carers and professionals by telephone and email, taking into account communication difficulties and needs of the client group.
Co-ordinate the works of Clinical staff to ensure maximum efficiency is achieved and support services are arranged as needed. This includes management of diaries and provision of detailed daily worksheets where required.
Work as a team member to provide a shared approach to tasks within the department, providing cover for other support staff during periods of sickness and annual leave.
Input data of orders and referrals into our dedicated information databases.
We are looking for a pro-active administrator who is:
Able to prioritise tasks effectively
Able to multi-task and meet set deadlines with a good eye for detail
An excellent communicator with strong interpersonal skills
Have excellent software skills
Experience in conflict resolution
Able to work well independently but who is also a team player
Able to use their own initiative
Good troubleshooting skills with a solution focused approach