Opcare, part of the Ability Matters Group, is the largest supplier of prosthetic and orthotic services to the NHS and private sector in the UK and Ireland. As a company we aim to continuously improve the services we deliver and develop those who work for us.
We are now recruiting for an Administrator to join our enthusiastic and busy team in our mobility centre in Leicester.
The Administration role will support the provision of Orthotic services to patients. To support the end to end service delivery requirements for our patients including speedy and accurate response to referral and appointment management, order processing and goods management, support of clinicians within the service, reception and administration duties, ensuring accuracy of information and maintenance of department systems and processes.
Key Responsibilities & Tasks:
Booking in and checking out patients; scheduling further appointments where necessary;
Making appointments, changing appointments and checking clinics;
Making and receiving telephone calls, both to patients and professionals;
Liaising with suppliers/chasing orders;
Conversing with clinicians to identify and resolve patient issues;
Processing referrals via email, letter, fax and on to the Trust system;
Adding new patient details on to both the Trust system;
Handling patient files and confidential information;
Greeting all patients in a friendly and helpful manner;
Using initiative and logic to answer minor patient enquiries.
Skills & Personal Attributes:
Excellent organisational and prioritisation skills;
Excellent written and verbal communication skills;
Able to use own initiative and seek advice when required;
Excellent attention to detail;
Positive, pro-active and helpful attitude at all times;
Good team player and excellent customer service skills.
Desirable experience in
Proven track record in administration ideally within a healthcare environment, although this is not essential
Microsoft excel and word
Order processing and data entry using in house systems