GB

      Centre Delivery Manager
      Opcare

      Job Summary: The role holder provides leadership and operational management for Opcare staff in clinical centres to deliver the contract to the NHS/CCG customer, putting patients at the heart of the delivery at the centre.

      Ensures the highest standard of operational, clinical, financial & Health, Safety, Environmental & Quality (HSEQ) governance of the centre, also the identification and development of opportunities for future and continuous improvement within that centre.

      If you are:

      • Highly organised
      • Results driven
      • Excellent at planning and reviewing performance
      • Passionate at delivering continuous improvement
      • A proven performer in creating high performing teams

      Please apply – this job is for you!

      Reports to:  Regional Manager, Opcare, dotted line functionally to Director of Clinical Services.

      Location:  Role is based in a clinical centre.  Some travel will be required within the UK.

      Key Responsibilities & Tasks:

      • To deliver excellence in patient and customer care for that centre.
      • Line management of Opcare staff within that centre.
      • To build excellent relationships between Opcare and our NHS/CCG colleagues and NHS/CCG patients in that centre.
      • To be the first contact for NHS senior managers in that centre on operational and business related issues.
      • Dealing with patient complaints, queries and concerns.
      • To meet the objectives and all KPI’s of the contract. These will include monthly reports related to mandatory staff training; stock; invoicing; WIP etc.
      • Ability to utilise data to improve overall performance within the Centre.
      • Deliver the Group’s strategy in a clinical centre, ensuring a sound operational & financial basis both for the present and also for future growth.
      • To ensure that the Group maintains compliance with all statutory standards.
      • Monitor operational, financial & budgetary issues, and the P+L.
      • Prepare monthly reports reviewing the P+L against budget, and including updates on strategic, operational & HSEQ issues for that centre.
      • Act as an effective change agent, driving improvement through visible and professional leadership and being proactive.
      • An excellent appreciation of customer needs and how best to articulate how Opcare can meet those needs.
      • Lead in agreeing annual staff appraisals & SMART objectives, NHS annual and monthly report.
      • By September each year assist in the preparation of a strategic and operational plan for that centre for the coming financial year.
      • Ensure internal HSE and DQA audits are performed, proactively following through on the actions that arise.

      Skills & Personal Attributes:

      The position requires the job holder to possess:-

      • Proven experience of working in an operations capacity.
      • Knowledge of working within an NHS or Healthcare environment is preferred but not essential.
      • Knowledge and expertise of a warehouse & stock management environment, desirable.
      • Knowledge and expertise of a patient / customer facing administrative and customer service team, desirable,
      • Sound experience of managing and motivating high performing teams.
      • Positive and proactive ’can-do’ attitude.
      • Ability to build and maintain excellent working relationships internally and externally.
      • Excellent interpersonal and communication skills.
      • Excellent attention to detail.
      • Experience of and comfortable working in a fast paced, flexible organisation
      • Diplomatic but also assertive as required.
      • Able to prioritise, plan and organise efficiently and work with multiple conflicting priorities.
      • Robust judgement and ability to make sound decisions quickly and effectively in complex situations.
      • Ability to build and develop effective relationships with stakeholders and multi-disciplinary business management teams.
      • Collaborative and collegiate style, achieving results through coaching and support.
      • Self-motivated and uses initiative.
      • Attitude of continuous improvement.
      • Sound literacy & numeracy.
      • Good working knowledge of IT systems e.g. REHAPP.
      • High standard of MS Excel skills.
      • Confidential and professional.
      • Remains calm under pressure.
      • Flexible working style.
      • Have full DBS clearance (or willing to go through process of gaining one)
      • Full driving licence preferred.

      Qualifications:

      Recognised Management degree or diploma.

      Working relationships:

      Internal – AMG Directors, Regional Managers & Clinical Staff in that centre, Support Staff at Ability House, Abingdon.

      External – Patients, NHS Managers & Clinical Staff, Suppliers.

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