Job Summary: The role holder provides leadership and operational management for Opcare staff in clinical centres to deliver the contract to the NHS/CCG customer, putting patients at the heart of the delivery at the centre.
Ensures the highest standard of operational, clinical, financial & Health, Safety, Environmental & Quality (HSEQ) governance of the centre, also the identification and development of opportunities for future and continuous improvement within that centre.
If you are:
Excellent at planning and reviewing performance
Passionate at delivering continuous improvement
A proven performer in creating high performing teams
Please apply – this job is for you!
Reports to: Regional Manager, Opcare, dotted line functionally to Director of Clinical Services.
Location: Role is based in a clinical centre. Some travel will be required within the UK.
Key Responsibilities & Tasks:
To deliver excellence in patient and customer care for that centre.
Line management of Opcare staff within that centre.
To build excellent relationships between Opcare and our NHS/CCG colleagues and NHS/CCG patients in that centre.
To be the first contact for NHS senior managers in that centre on operational and business related issues.
Dealing with patient complaints, queries and concerns.
To meet the objectives and all KPI’s of the contract. These will include monthly reports related to mandatory staff training; stock; invoicing; WIP etc.
Ability to utilise data to improve overall performance within the Centre.
Deliver the Group’s strategy in a clinical centre, ensuring a sound operational & financial basis both for the present and also for future growth.
To ensure that the Group maintains compliance with all statutory standards.
Monitor operational, financial & budgetary issues, and the P+L.
Prepare monthly reports reviewing the P+L against budget, and including updates on strategic, operational & HSEQ issues for that centre.
Act as an effective change agent, driving improvement through visible and professional leadership and being proactive.
An excellent appreciation of customer needs and how best to articulate how Opcare can meet those needs.
Lead in agreeing annual staff appraisals & SMART objectives, NHS annual and monthly report.
By September each year assist in the preparation of a strategic and operational plan for that centre for the coming financial year.
Ensure internal HSE and DQA audits are performed, proactively following through on the actions that arise.
Skills & Personal Attributes:
The position requires the job holder to possess:-
Proven experience of working in an operations capacity.
Knowledge of working within an NHS or Healthcare environment is preferred but not essential.
Knowledge and expertise of a warehouse & stock management environment, desirable.
Knowledge and expertise of a patient / customer facing administrative and customer service team, desirable,
Sound experience of managing and motivating high performing teams.
Positive and proactive ’can-do’ attitude.
Ability to build and maintain excellent working relationships internally and externally.
Excellent interpersonal and communication skills.
Excellent attention to detail.
Experience of and comfortable working in a fast paced, flexible organisation
Diplomatic but also assertive as required.
Able to prioritise, plan and organise efficiently and work with multiple conflicting priorities.
Robust judgement and ability to make sound decisions quickly and effectively in complex situations.
Ability to build and develop effective relationships with stakeholders and multi-disciplinary business management teams.
Collaborative and collegiate style, achieving results through coaching and support.
Self-motivated and uses initiative.
Attitude of continuous improvement.
Sound literacy & numeracy.
Good working knowledge of IT systems e.g. REHAPP.
High standard of MS Excel skills.
Confidential and professional.
Remains calm under pressure.
Flexible working style.
Have full DBS clearance (or willing to go through process of gaining one)
Full driving licence preferred.
Recognised Management degree or diploma.
Internal – AMG Directors, Regional Managers & Clinical Staff in that centre, Support Staff at Ability House, Abingdon.