The Ability Matters Group (AMG) is a leading provider of prosthetics, orthotics, wheelchair services & products, serving the needs of more than 75,000 patients at 30 centres across the UK and Ireland.
We take pride in providing patients with an industry leading service to enhance their ability so we are looking for positive and dynamic people to join us and deliver on this commitment.
We are a growing company and have an excellent record of people progressing within the organisation and therefore welcome applications from ambitious individuals who are looking to further their career.
Customer Experience Advisor is an exciting role, in a new centralised team which has been created to manage all customer feedback for the Ability Matters Group. As well as managing all complaints received into the group, you will also have the opportunity to contribute to developing the processes and systems used as the team grows.
To receive all feedback for the group from patients, customers and suppliers. Log all queries and complaints efficiently and accurately in a timely manner, working with stakeholders, at all levels, across the group to meet timelines for investigation, root cause analysis and corrective & preventative actions.
Key Responsibilities & Tasks:
Skills & Personal Attributes:
To apply, please email a copy of your updated CV to: email@example.com