GB

      Customer Operations Advisor

      The Ability Matters Group (AMG) is a market leading international healthcare products and services provider, operating primarily in areas that enhance mobility and accessibility including orthotics, prosthetics and wheelchairs. We have in excess of 60 sites across the UK and Ireland, as well as operations in France, The Netherlands and Sweden; employing approximately 700+ staff.

      We are seeking a motivated individual to join our busy and driven Customer Services team. In this varied role, you will play a key part within the Customer Operations department primarily focused on processing customer orders and taking customer queries via email and phone.

      Key responsibilities:
      1. Purchase Ordering & Administration

      • Order Processing, using our in-house system Navision
      • Order inbox management and maintenance
      • Questioning inventory and lead times with suppliers
      • Identifying the correct resources to meet service delivery standards
      • Correct understanding of product pricing

      2. Efficient and Accurate Customer Communication

      • End-to-end ownership of all customer queries
      • Escalating all complaints to our complaints team
      • Identifying correct resources to support with resolving queries
      • Maintain the department mission of providing accurate and timely responses to the customer in order to ensure customer satisfaction.

      Skills and experience
      1. Administration

      • Excellent organisation skills and attention to detail
      • Effective prioritisation of work load
      • Ability to efficiently manage your time

      2. Communication

      • Strong verbal and written communication skills, with a good level of written and verbal English
      • Excellent listening and patience with customers
      • Good empathy skills

      3. Team Work

      • Excellent team work skills, implementing established communication and coordination skills
      • Attentive to the needs of colleagues and the team

      4. Flexibility

      • Ability to work under pressure and to tight deadlines
      • Effective in switching between different tasks promptly
      • Ability to handle unexpected problems with an organised, thought-out and effective approach

      5. Quick Learner

      • Responsible for own learning and development
      • Promptly able to follow instructions, policies and processes, using effective learning method
      • Self-motivated and can-do attitude
      • Motivated and pro-active to push the boundaries of excellence
      • Committed and passionate about delivering excellent customer service

      6. Other

      • Good analytical and problem-solving abilities
      • Able to build and develop effective relationships, with excellent interpersonal and communication skills.
      • Excellent attention to detail.
      • Able to prioritise, plan and organise efficiently.
      • Robust judgement and ability to make sound decisions.
      • Self-motivated and uses initiative.
      • Attitude of continuous improvement.
      • Confidential and professional.
      • Remains calm under pressure.

      To apply for the position, or for further information, please email your CV and covering letter to recruitment@abilitymatters.com

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