Customer Service Advisor – Abingdon

      The Ability Matters Group (AMG) is a leading provider of prosthetics, orthotics, wheelchair services & products, serving the needs of more than 75,000 patients at 30 centres across the UK and Ireland.

      We take pride in providing patients with an industry leading service to enhance their ability so we are looking for positive and dynamic people to join us and deliver on this commitment.

      We are a growing company and have an excellent record of people progressing within the organisation and therefore welcome applications from ambitious individuals who are looking to further their career.

      The Customer Operations department have a new and exciting opportunity for an ambitious individual to join the business as a Customer Service Advisor. Experience in similar roles is desirable but not essential.

      The Role

      To handle complaints received from patients, customers and suppliers. To log, investigate and resolve all queries and / or complaints efficiently and accurately in a timely manner.

      Key Responsibilities & Tasks:

      • Efficient and Accurate Customer Communication.
      • First escalation point of the customer query / complaint from the team.
      • Ensuring complaints are logged, investigated and followed up.
      • Communicating with centre‚Äôs.
      • Info inbox management.
      • Preventive maintenance
      • Identifying correct resources to support with resolving query.
      • Co-ordinate leads times and job completion within the wider production team.
      • Following correct escalation process.
      • Maintain the department mission of providing accurate and acceptable responses to the customer in order to ensure customer satisfaction.

      Skills & Personal Attributes:

      • Good analytical and problem-solving abilities.
      • Able to build and develop effective relationships, with excellent interpersonal and communication skills.
      • Excellent attention to detail.
      • Able to prioritise, plan and organise efficiently.
      • Robust judgement and ability to make sound decisions.
      • Self-motivated and uses initiative.
      • Attitude of continuous improvement.
      • Confidential and professional.
      • Remains calm under pressure.
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