GB

      Customer Service Advisor
      Ortho Europe

      The Ability Matters Group (AMG) is a leading provider of prosthetics, orthotics, wheelchair services & products, serving the needs of more than 75,000 patients at 30 centres across the UK and Ireland.

      Ortho Europe is the manufacturing arm of the Ability Matters Group. As a group, we highly encourage and are advocates of progression within the business. We have an excellent record of people progressing within departments and across the organisation and therefore welcome applications from ambitious and talented individuals, who are looking to develop their careers with a forward-thinking organisation.

      The Customer Operations department have a new and exciting opportunity for an ambitious individual to join the business as a Customer Operations Advisor.

      Experience in similar roles is desirable but not essential.

      Responsibilities:

      • Coordinating sales and purchase orders
      • Managing customer accounts
      • Efficient and accurate customer communication
      • Processing return information & RMAs
      • Proactively liaising with internal and external customers
      • Promptly resolve and oversee queries and complaints
      • Management of back orders
      • Management of sales support
      • Customer analysis

      Key Skills:

      Exemplary customer service skills and a sales-minded attitude

      • Telephone manner: demonstrates clear speech, excellent listening skills and a friendly, tactful and patient approach to customers.
      • Written communication skills: demonstrates a good level of written English, and a high degree of professionalism on external and internal documentation.
      • Time management and Organisational skills: demonstrates the ability to track multiple tasks, can prioritise workload, works effectively under pressure and to tight deadlines.
      • IT / Administration: demonstrates a basic knowledge of the use of IT Technology in the workplace for customer service and sales administration, and adapts quickly when learning new systems.
      • Teamwork: demonstrates the ability to work cohesively in a team environment, is attentive to the needs of colleagues and actively participates in the success of the team.
      • Problem Solving: demonstrates an organised, rational and effective approach when handling unexpected problems.
      • Tenacity: demonstrates a great work ethic is self-motivate, committed and passionate about delivering high quality customer service every time.
      • Personal Development: takes responsibility for their own learning and development, consistently strives to improve their product, process and technology knowledge

      Desirable:

      • A university level degree at 2.2 or above

      No prior Customer Service experience needed! We will train you on the job!

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