Customer Service Advisor

      We have an exciting opportunity for Customer Service Advisor to join our team In Chessington

      Opcare, part of the international healthcare company Ability Matters Group, is one of the largest suppliers of artificial limb, orthotic, and posture and mobility services to the NHS in England. We consistently deliver a first class service for users, whilst applying the most advanced and exciting clinical and technical solutions available to patients.

      Job role summary

      The role will involve repair and Maintenance Customer Services for the Opcare Posture and Mobility Service, the role holder will maintain a positive and friendly company image by acting as a first line contact via the telephone to clients, carers, support workers and families.
      They will deliver the highest standards of service support to Opcare Posture and Mobility Service Users, including management of Field Service Engineers appointments for repairs, preventative maintenance, delivery and collection of clients’ wheelchairs and associated accessories. They are also responsible for ensuring field service administration requirements are up to date and maintained at all time and order all parts required by the FSE`s to complete their jobs.

      What we can offer

      • Competitive salary
      • Incremental holiday allowance 33 days up to 38 days ( inclusive of bank holidays)
      • Refer a friend incentive scheme
      • Continuing professional development
      • Ongoing internal and external training and courses

      What experience you will need

      • Good understanding of English –Written and Verbal
      • Experience is working in a busy admin team
      • Proven Time management skills
      • Proven background in a customer service / administration environment relating to technical service delivery
      • A sound working knowledge of IT systems including Microsoft Word, Outlook and Excel.
      • Demonstrates excellent communication skills verbal and written

      To apply, please send your CV to today for an initial chat.

      Ability Matters Group Limited are an equal opportunities employer, we have a clear goal of driving diversity and inclusion across all operations of the group.

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