The Ability Matters Group (AMG) is a market leading international healthcare products and services provider, operating primarily in areas that enhance mobility and accessibility including orthotics, prosthetics and wheelchairs. We have in excess of 60 sites across the UK and Ireland, as well as operations in France, The Netherlands and Sweden; employing approximately 700+ staff.
We are seeking a motivated individual to join our busy and driven Customer Services team. In this varied role, you will play a key part within the Customer Operations department primarily focused on processing customer orders and taking customer queries via email and phone.
1. Purchase Ordering & Administration
Order Processing, using our in-house system Navision
Order inbox management and maintenance
Questioning inventory and lead times with suppliers
Identifying the correct resources to meet service delivery standards
Correct understanding of product pricing
2. Efficient and Accurate Customer Communication
End-to-end ownership of all customer queries
Escalating all complaints to our complaints team
Identifying correct resources to support with resolving queries
Maintain the department mission of providing accurate and timely responses to the customer in order to ensure customer satisfaction.
Skills and experience
Excellent organisation skills and attention to detail
Effective prioritisation of work load
Ability to efficiently manage your time
Strong verbal and written communication skills, with a good level of written and verbal English
Excellent listening and patience with customers
Good empathy skills
3. Team Work
Excellent team work skills, implementing established communication and coordination skills
Attentive to the needs of colleagues and the team
Ability to work under pressure and to tight deadlines
Effective in switching between different tasks promptly
Ability to handle unexpected problems with an organised, thought-out and effective approach
5. Quick Learner
Responsible for own learning and development
Promptly able to follow instructions, policies and processes, using effective learning method
Self-motivated and can-do attitude
Motivated and pro-active to push the boundaries of excellence
Committed and passionate about delivering excellent customer service
Good analytical and problem-solving abilities
Able to build and develop effective relationships, with excellent interpersonal and communication skills.
Excellent attention to detail.
Able to prioritise, plan and organise efficiently.
Robust judgement and ability to make sound decisions.