Opcare, part of the Ability Matters Group, is the largest supplier of prosthetic and orthotic services to the NHS and private sector in the UK and Ireland. As a company we aim to continuously improve the services we deliver and develop those who work for us.
The role holder supports the Opcare team in our Staffordshire Wheelchair Service.
Delivering the highest standards of service support to Opcare clients, including delivery and collection of clients wheelchairs and associated accessories, also responsible for ensuring service administration requirements are up to date and maintained at all times.
Purpose of the job
Fulfil delivery and collection requirements for the Staffordshire Wheelchair service in alignment with company business objectives and promote company values and behaviours.
Represent Opcare service delivery team when attending client’s homes.
Ensure Opcare clients receive the highest quality service
Key Responsibilities & Tasks:
Attend delivery and collection service jobs as assigned on a daily basis
Carry out – standard setup on service user wheelchairs to meet patient requirements
Preparing the following days Field Service Engineer, and Delivery and Collection job runs
Support the Warehouse and Administration Team within the centre when required.
Liaise with the Service Administration team to ensure that patient records are correctly update on a daily basis
Manage and maintain their company vehicle in accordance with the Opcare Drivers Handbook.
Demonstrate a positive can do attitude with a mind-set of continuous improvement
Demonstrate a strong work ethic
Skills & Personal Attributes:
Good understanding of English- written and verbal
UK of Equivalent Drivers License
Experience working within a field based service delivery role
Background in delivering excellent customer service
Good organisational skills
Effective working within a team
Willingness to learn new processes
Flexible and helpful attitude
Take responsibility for own workload
Physically fit to meet demands of job
Wheelchair service experience
Experience working with people with disabilities
Standard company holiday of 25 days + 8 bank holidays
Use of Company van in working hours
Due to the nature of this role, a DBS check will be conducted for the successful candidate.