Opcare, part of the international healthcare company Ability Matters Group, is one of the largest suppliers of artificial limb, orthotic, and posture and mobility services to the NHS in England. We consistently deliver a first class service for users, whilst applying the most advanced and exciting clinical and technical solutions available to patients.
Our company is now looking to recruit an experienced Field Service Engineer to support the experienced Opcare team in our Posture and Mobility Service based in Chessington. The role is based at our Opcare centre in Chessington; however the nature of the role is field based providing services to users in the South West London region including postcodes within Sutton, Merton, Kingston, Wandsworth, Richmond and North West Surrey.
Key Responsibilities & Tasks:
Undertake engineering work in terms of service and repairs to ensure our service user’s manual and powered wheelchairs function correctly.
Conduct service calls, repairs, servicing and maintenance as directed by the Service Manager.
Process all associated paperwork fully and accurately on a daily basis.
Maintain a high standard of customer care, being sensitive to the unique needs of the Service User’s.
Undertake on-call responsibility on a weekly basis in an agreed rota within FSE team.
Manage and maintain their company vehicle in accordance with the Opcare Drivers Handbook.
To make running and temporary repairs to wheelchairs to enable patient use.
To identify required spare parts for repair of patient wheelchairs.
To recommend actions required to ensure that patient wheelchair is maintained to Opcare company standards.
Attend field service jobs as assigned on a daily basis.
Carry out – Investigation / repairs / preventative maintenance on patient wheelchairs.
Deliver and collect patient wheelchairs.
Progress completed jobs, identifying further actions required including necessary parts to complete patient jobs.
Liaise with the Service Administration team to ensure that patient records are correctly updated on a daily basis.
Skills & Personal Attributes:
Proven understanding of mechanical or electrical engineering.
Highly organised, proactive and efficient.
Able to communicate effectively with all customers at all times – written and verbal communication.
Flexible in work approach, with the ability to take responsibility for own workload.
Be able to undertake on-call duties on evenings and weekends including holidays.
Ability to work in a team.
A sound working knowledge of IT systems including Microsoft Word, Outlook and Excel.
Excellent attention to detail.
Ability to demonstrate a positive can do attitude with a mind-set of continuous improvement and a willingness to learn.
A full driving licence.
Mechanical Engineering qualification or vocational training certificate is desirable.
Ability to satisfy and maintain an enhanced DBS check, pre-employment and every three years.
Working within a field service engineering role.
Background in delivering excellent customer service.
Physically fit to meet the demands of the job.
Manual handling and first aid qualifications beneficial.
Fulfil field service engineering requirements for the posture and mobility service in alignment with company business objectives and
promote company values and behaviours.
Represent Opcare service delivery team when attending client’s homes.
Ensure Opcare clients receive the highest quality service.