Opcare is a private company that works in partnership with the NHS to provide Wheelchair and Orthotic services to NHS patients. We are currently looking for an enthusiastic and organised Receptionist/Administrator to join our team at Addenbrooke’s rehabilitation centre.
This is an excellent opportunity for an experienced Administrator to develop their career to the next level. The Receptionist reports into the Administration Manager and will be working with and supporting the administration team. This is a key role to ensure that all administration is dealt with efficiently and accurately and that all systems are up to date and maintained at all times.
Job description and purpose:
Your main duties will include (but are not limited to):
Booking in and checking out patients, scheduling further appointments where necessary.
Making appointments, changing appointments and checking clinics.
Making and receiving telephone calls, both to patients and professionals.
Conversing with clinicians to identify and resolve patient issues.
Processing referrals via email, letter, fax.
Adding new patient details on to Opcare server (REHAPP).
Handling patient files and confidential information.
Greeting all patients in a friendly and helpful manner.
Using initiative and logic to answer minor patient enquiries.
Providing support to the Administration Manager with any further administration duties.
Proven track record in administration ideally within a healthcare environment.
Excellent organisational and prioritisation skills.
Excellent written and verbal communication skills.
Good working knowledge of IT systems.
Able to use own initiative and seek advice when required.
Excellent attention to detail.
Positive and helpful attitude at all times.
Good team player and excellent customer service skills.