National Operations Manager

      Opcare, part of the international healthcare company Ability Matters Group, is one of the largest suppliers of artificial limb, orthotic and posture and mobility services to the NHS in England. We aim to deliver a first-class service for users whilst applying the most advanced and exciting clinical and technical solutions available to patients.

      Our company is now looking to recruit an additional National Operations Manager (NOM) to take our team of NOMs to 4. This team oversees and manages the running of the Opcare operations as assigned to ensure that it achieves both strategic and operational goals, KPIs, and operates within financial budgets & targets. The NOM is responsible for overseeing a number of Opcare centres and services (11 currently) with 5 direct reports, a total turnover of c£9m and c90 staff within these locations. Given the role is overseeing a number of Opcare centres and services some travel to these centres will be required, but the role will be mainly home based.

      This role is high paced, with a number of different responsibilities. Strong people management skills and project management skills are required, and the role would suit a healthcare manager who is looking to expand the scope of their leadership experience. The role is mainly leading through others, although there is an expectation to be hands on when required, and there will be a number of work streams and projects to either lead or take part in.

      The successful candidate would be responsible for the following main functions:

      • To develop, manage & oversee the running of the Opcare operations as assigned to ensure that they achieve strategic goals, KPIs and operates within financial budgets & targets
      • Develop & oversee the assigned Centre Managers, Regional Clinical and Operations Leads and wider teams
      • Deliver a service which scores high on customer satisfactory surveys and delivers excellence in patient outcomes
      • Maximise efficiency and productivity through extensive analysis of the Opcare business to identifying opportunities to streamline business processes, systems and to eliminate waste
      • Help develop and maintain a workforce plan which ensures that the business has the right levels of flexible, multi-skilled and experienced staff to meet the business requirements at present and for the foreseeable future looking at succession plans and the capacity for growth
      • To drive defined improvement projects as directed
      • Help in the planning, introduction, implementation and consequences of major organisational changes
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