National Operations Manager

      We have an exciting opportunity for a National Operations Manager (NOM) to join our team. As a national team of four covering all UK services, we can accept applications nationwide, and allocate services depending on the successful candidate’s location.

      Opcare, part of the international healthcare company Ability Matters Group, is one of the largest suppliers of artificial limb, orthotic, and posture and mobility services to the NHS in England. We consistently deliver a first class service for users, whilst applying the most advanced and exciting clinical and technical solutions available to patients.

      Job role summary

      This team oversees and manages the running of the Opcare operations as assigned to ensure that it achieves both strategic and operational goals, KPIs, and operates within financial budgets & targets. The NOM is responsible for overseeing a number of Opcare centres and services, where travel to these centres will be required on occasion.
      This role is high paced, with a number of different responsibilities. Strong people and project management skills are required, and the role would suit a healthcare manager who is looking to expand the scope of their leadership experience. The role is mainly leading through others, although there is an expectation to be hands on when required, and there will be a number of work streams and projects to either lead or take part in.


      • To develop, manage & oversee the running of the Opcare operations as assigned to ensure that they achieve strategic goals, KPIs and operates within financial budgets & targets
      • Develop & oversee the assigned Centre Managers, Regional Clinical and Operations Leads and wider teams
      • Deliver services which score highly on customer satisfactory surveys and delivers excellence in patient outcomes
      • Maximise efficiency and productivity through extensive analysis of the Opcare business to identifying opportunities to streamline business processes, systems and to eliminate waste
      • Help develop and maintain a workforce plan which ensures that the business has the right levels of flexible, multi-skilled and experienced staff to meet the business requirements at present and for the foreseeable future looking at succession plans and the capacity for growth
      • To drive defined improvement projects as directed
      • Help in the planning, introduction, implementation, and consequences of major organisational changes
      • Attend and lead Customer review meetings and ensure that all Customers reporting requirements are met
      • Revise and/or formulate policies, SOPs, Work Instructions and promote their implementation & use
      • Evaluate overall performance by gathering, analysing and interpreting data and metrics and utilise this data to inform strategic and operational service development plans
      • Provide internal & customer management reports
      • Manage operational staff & activities, incorporating objective setting, personal development plans, monthly one to ones, performance management and annual appraisals
      • Ensure that the team complies with legal requirements and statutory standards and conforms to established regulations & guidelines
      • Develop and implement guidelines for recruitment and employee evaluations, development, and promotion
      • Drive improvement through visible and professional leadership and by being proactive
      • Build excellent relationships between Opcare and our NHS/CCG colleagues
      • Be the escalation point/contact for business related issues within the assigned Opcare Centres and Services
      • Implement new directives for Health & Safety, Quality, Environmental, business growth and prosperity
      • Prepare an annual strategic and operational plan and assist the centre managers in their planning process
      • Monitor operational, clinical, financial, and budgetary issues and prepare accurate and meaningful monthly reports reviewing – P&L vs budget, KPIs, Work In Progress, stock, Non Conformance Reports, training etc and give an overview on strategic, operational, clinical and HSQE issues
      • Excellent appreciation of customer needs and how best to articulate how Opcare can meet those needs
      • Ensure internal HSQE and clinical audits are performed in each centre across the region, proactively following up on any actions that arise
      • Positively promote the role that our clinical services play in delivering sustainable healthcare. Increase the awareness of and be an advocate of Opcare
      • Drive appropriate use of Ortho Europe products
      • Deliver effective regional communication via regular meetings and emails
      • Ensure a formal governance and quality system is in place with associated action plans that deliver ongoing compliance and improvement
      • Build a robust set of outcome measures, treatment protocols and case studies that document and evidence best practice in the region
      • Minimise prescribing errors through ensuring the correct use of Rehapp and other ordering systems and processes
      • Regional lead for safeguarding
      • Data guardian for the region

      Required skills and knowledge:

      Formal Education & Certification:
      • University degree in a Business or Clinical related field
      Knowledge & Experience:
      • A minimum of 4 years’ experience as an Operations Manager or equivalent position managing large teams of people
      • A minimum of 6 years’ experience in Operations and ideally in a clinical delivery organisation
      • Experience in a Customer facing role
      • Excellent organisational and leadership abilities
      • Outstanding communication and people skills
      • In depth knowledge of diverse business functions and principles (e.g. supply chain, finance, customer service etc.)
      • Working knowledge of data analysis and performance/operation metrics
      • History of building and maintaining excellent working relationships both internally and externally
      • Positive and proactive ‘can do’ attitude

      Personal Attributes:
      • Strong leadership skills
      • Excellent written, oral, and interpersonal communication skills
      • Ability to present ideas in business-friendly and user-friendly language
      • Highly self-motivated, self-directed, and attentive to detail
      • Ability to effectively prioritise and execute tasks in a high-pressure/high pace environment
      • Extensive experience working in a team-oriented, collaborative environment
      • Able to work autonomously utilising own decision-making skills
      • Happy to get involved where and when required
      • Strong IT/systems skills and knowledge
      What we can offer
      • Competitive salary
      • Incremental holiday allowance starting at 33 days (inclusive of bank holidays)
      • Performance related bonus
      • Refer a friend incentive scheme
      • Ongoing internal and external training and courses

      To apply please send your CV to as soon as possible.

      Ability Matters Group Limited are an equal opportunities employer, we have a clear goal of driving diversity and inclusion across all operations of the group.

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