Opcare, part of the Ability Matters Group, is a leading provider of specialist prosthetic, orthotic, and mobility services throughout the UK and Ireland. With over 25 years of experience in the industry, we work continuously to deliver the highest standard of care possible to ensure customer needs are met.
We aim to deliver a first class service for users whilst applying the most advanced and exciting clinical and technical solutions available to patients. We have an opportunity for an Operations Manager to join our team based at the Barwell Industrial Estate, Chessington.
To plan and manage the running of assigned Opcare centre’s Wheelchair operations to ensure that they achieve strategic goals, KPIs and they operate within financial budgets & targets.
Responsible for the management of the Opcare Wheelchair operations within assigned centres to ensure that they achieve strategic goals, KPIs and operates within financial budgets and set targets
Review financial information and operational budgets to promote profitability
Evaluate regularly the operational productivity & efficiencies to drive continuous improvements and drive down waste and complaints
Deliver a service which scores high on customer satisfactory surveys
Manage a range of different staff groups including Clinical, Technical, Service & Admin across a number of different locations and schedule them to meet the business requirements
Ensure that the operations comply with legal requirements and conform to established regulations & guidelines
Work within procedures for recruitment and employee evaluations, development and promotion
Develop and maintain a workforce plan which ensures that the business has the right levels of flexible, coverage, multi-skilled and experienced staff to meet the business requirements at present and for the foreseeable future
Strong leadership skills.
Excellent written, oral, and interpersonal communication skills.
Ability to present ideas in business-friendly and user-friendly language.
Highly self-motivated, self-directed, and attentive to detail.
Ability to effectively prioritise and execute tasks in a high-pressure environment.
Extensive experience working in a team-oriented, collaborative environment.
KNOWLEDGE AND EXPERIENCE:
A minimum of 3 years’ experience as Manager or equivalent position ideally in Wheelchair Operations service delivery organisation
A minimum of 5 years’ experience in Operations and ideally in a Wheelchair service delivery organisation
Experience in a Customer facing role
The role holder will be subject to a DBS check prior to commencing employment which must satisfy company standards.
Opcare, under the Ability Matters Group (AMG), is a forces-friendly employer. As a signatory of the Armed Forces Covenant, AMG has pledged to support those who have served, and currently serve, our country and all those connected with the military.