Operations Manager

      Opcare, part of the international healthcare company Ability Matters Group, is one of the largest suppliers of artificial limb, orthotic, and posture and mobility services to the NHS in England. We consistently deliver a first-class service for users, whilst applying the most advanced and exciting clinical and technical solutions available to patients.

      We have an exciting opportunity for a Operations Manager to join our team in Crystal Palace.

      To lead and operationally manage the running of the Opcare centre to ensure that it achieves both strategic and operational goals, KPIs, and operates within financial budgets & targets.

      The role holder will ensure the highest standards of operational, clinical, financial, Health, Safety, Environmental and Quality governance within the centre; and monitor, analyse, report and act on the Opcare centre performance with the department management teams to highlight trends, issues, opportunities and drive improvements to maximise efficiencies and quality.

      Reports to: National Operations Manager (Opcare)

      Location: Crystal Palace (SE19 1SZ)

      What we can offer:

      • Competitive salary
      • Performance related pay (PRP)
      • Company car or car allowance
      • London weighting
      • Incremental holiday allowance 33 days up to 38 days (inclusive of bank holidays)
      • Continuing professional development
      • Ongoing internal and external training and courses

      Key Responsibilities & Tasks:

      • To develop, manage & oversee the running of the Opcare centre to ensure the service achieves strategic goals, KPIs and operates within financial budgets & targets
      • Deliver a service which scores high on customer satisfactory surveys and delivers excellence in patient outcomes
      • Develop and maintain a workforce plan which ensures that the business has the right levels of flexible, multi-skilled and experienced staff to meet the business requirements at present and for the foreseeable future looking at succession plans and the capacity for growth
      • Attend and lead Customer review meetings and ensure that all Customers reporting requirements are met
      • Evaluate service performance by gathering, analysing and interpreting data and metrics and utilise this data to identify areas for improvement and implement these improvements.
      • Ensure the Prosthetic and Orthotic workshop is working to the expected standard on lead times, quality and health & safety
      • Manage direct reports through objective setting, personal development plans, monthly one to ones, performance management and annual appraisals.
      • Build excellent relationships between Opcare and our NHS/CCG colleagues.
      • Develop an annual strategic and operational plan for the centre
      • Positively promote the role that our clinical services play in delivering sustainable healthcare. Increase the awareness of and be an advocate of Opcare
      • Drive appropriate use of Ortho Europe products
      • Minimise prescribing errors through ensuring the correct use of Opcare clinical management system, other ordering systems and processes
      • Manage operational, clinical, financial and budgetary issues and prepare accurate and meaningful weekly & monthly reports reviewing regional P&L vs budget, KPIs, WIP, stock, NCRs, training
      • Coordinating weekly reporting from the relevant departments
      • Analyse reports with the relevant manager and identify areas of concern to agree how these will be addressed quickly and effectively
      • Ensure internal HSE and DQA audits are performed, proactively following through on the actions that arise

      Skills & Personal Attributes:

      • Experience in a Customer facing role
      • Prior experience of working within a operational management role in a customer or patient service environment
      • Excellent organisational and leadership abilities
      • Outstanding communication and people skills
      • Working knowledge of data analysis and performance/operation metrics
      • History of building and maintaining excellent working relationships both internally and externally
      • Positive and proactive ‘can do’ attitude
      • Ability to effectively prioritise and execute tasks in a high-pressure environment
      • Able to work autonomously utilising own decision-making skills
      • Strong IT/systems skills and knowledge
      • Attitude of continuous improvement


      • University degree in a Business or Clinical related field or relevant operational management experience in a customer or patient service environment

      To apply, please send your CV to ASAP.

      Ability Matters Group Limited are an equal opportunities employer, we have a clear goal of driving diversity and inclusion across all operations of the group

      Back to careers Apply