Ability Matters Group welcomes applications for the post of Operations Manager in Dublin
The Operations manager plays a key part to oversee high-level of company standards and procedures are in place. They also analyse and improve organisational processes, and work to improve quality, productivity and efficiency.
The role holder provides assistance to the leadership team, technical operations support and centre management for Ability Matters Group to deliver the National Rehabilitation Hospital (NRH) service level agreement for patients and customers in our care.
Ensures the highest standard of Technical Operations within the Clinical, Financial, IT, Health & Safety, Environmental and Quality (HSEQ) governance of the Centre. Instrumental in the identification and development of opportunities for future profitable growth within the business.
Reports to: Stephanie Watson, Regional Operations Manager Ireland.
Location: Role is primarily based in Dublin, with occasional travel to Satellite clinics throughout Ireland relevant to the role as well as some UK travel to our Head Office.
Key Responsibilities and Tasks:
To deliver excellence in patient and customer care for assigned centre.
Line management of assigned AMG staff within the centre.
To build excellent relationships between Opcare and our NRH colleagues, patients and customers
To be the first contact for customers and senior managers in that centre on operational and business related issues.
To meet AMG business objectives and all internal and external KPI’s. These will include monthly reports related to mandatory staff training; stock; invoicing; WIP, Quality etc.
Ability to utilise data to improve overall performance within the Centre.
Deliver the Group’s strategy, ensuring a sound operational & financial basis both for the present and also for future growth.
To ensure that the Group maintains compliance with all statutory standards.