Operations Manager – Dublin

      Ability Matters Group welcomes applications for the post of Operations Manager in Dublin

      Job summary:

      The Operations manager plays a key part to oversee high-level of company standards and procedures are in place. They also analyse and improve organisational processes, and work to improve quality, productivity and efficiency.

      The role holder provides assistance to the leadership team, technical operations support and centre management for Ability Matters Group to deliver the National Rehabilitation Hospital (NRH) service level agreement for patients and customers in our care.

      Ensures the highest standard of Technical Operations within the Clinical, Financial, IT, Health & Safety, Environmental and Quality (HSEQ) governance of the Centre. Instrumental in the identification and development of opportunities for future profitable growth within the business.

      • Reports to: Stephanie Watson, Regional Operations Manager Ireland.
      • Location: Role is primarily based in Dublin, with occasional travel to Satellite clinics throughout Ireland relevant to the role as well as some UK travel to our Head Office.

      Key Responsibilities and Tasks:

      • To deliver excellence in patient and customer care for assigned centre.
      • Line management of assigned AMG staff within the centre.
      • To build excellent relationships between Opcare and our NRH colleagues, patients and customers
      • To be the first contact for customers and senior managers in that centre on operational and business related issues.
      • To meet AMG business objectives and all internal and external KPI’s. These will include monthly reports related to mandatory staff training; stock; invoicing; WIP, Quality etc.
      • Ability to utilise data to improve overall performance within the Centre.
      • Deliver the Group’s strategy, ensuring a sound operational & financial basis both for the present and also for future growth.
      • To ensure that the Group maintains compliance with all statutory standards.
      • Monitor operational, financial & budgetary issues.
      • Centre Facilities and equipment maintenance management
      • Prepare monthly reports against budget and including updates on strategic, operational & HSEQ issues for the centre.
      • Act as an effective change agent, driving quality improvement through visible and professional leadership and being proactive.
      • An excellent appreciation of customer needs and how best to articulate how AMG can best meet those needs.
      • Lead in agreeing annual staff appraisals & SMART objectives, NRH annual and monthly reporting requirements.
      • Health & Safety Management.
      • Quality systems Management.
      • Control of operational processes.
      • Assigned DQA. Ensure internal HSE and monthly DQA audits are performed, proactively following through on any actions that arise.

      Stores & Purchasing

      • Manage database of products
      • Controlling stock levels and stock age structures
      • Supervising purchase & delivery processes (JIT)

      Skills & Personal Attributes:

      The position requires he job holder to possess:

      • Proven experience of working in an operations and technical capacity.
      • Sound experience of managing and motivating high performing teams.
      • Positive and proactive ’can-do’ attitude.
      • Ability to build and maintain excellent working relationships internally and externally.
      • Excellent interpersonal and communication skills.
      • Good negotiation skills.
      • Excellent attention to detail.
      • Experience of and comfortable working in a fast paced, flexible organisation.
      • Able to prioritise, plan and organise efficiently and work with multiple conflicting priorities.
      • Robust judgement and ability to make sound decisions quickly and effectively in complex situations.
      • Ability to build and develop effective relationships with stakeholders and multi-disciplinary business management teams.
      • Collaborative and collegiate style, achieving results through coaching and support.
      • Self-motivated and uses initiative.
      • Awareness and ability to progress continuous quality improvement.
      • Sound literacy & numeracy.
      • Excellent working knowledge of IT systems e.g. MS Office, REHAPP/Navision, Excel.
      • Diplomatic but also assertive, fair, confidential and professional, remains calm under pressure.
      • Flexible working style.
      • Garda Clearance & Full clean driving licence.
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