Opcare are looking for a dynamic individual to join our team as an Operations Manager, supporting patient service delivery across two facilities in Oxford and Chessington.
This exciting role will offer the successful candidate an opportunity to influence and shape the future of patient services within a leading healthcare organisation.
Opcare, part of the international healthcare company Ability Matters Group, is one of the largest suppliers of artificial limb, orthotic, and posture and mobility services to the NHS in England. We consistently deliver a first class service for users, whilst applying the most advanced and exciting clinical and technical solutions available to patients.
To lead and operationally manage the running of two separate Opcare centres to ensure that they achieve both strategic and operational goals, performance and quality KPIs, and operates within financial budgets & targets.
The role holder will ensure the highest standards of operational, clinical, financial, Health, Safety, Environmental and Quality governance within the centres ; and monitor, analyse, report and act on the Opcare centres performance with the department management teams to highlight trends, issues, opportunities and drive improvements to maximise efficiencies and quality.
The Opcare centre in Oxford is a Prosthetics service located within the Nuffield Orthopaedic Hospital.
The Opcare centre in Chessington is a Posture and Mobility approved repairer service attached to St Georges NHS Trust.
Key Purpose of the Role
Deliver a service which scores high on customer satisfactory surveys and delivers excellence in patient outcomes in accordance with NHS / DOH service criteria guidelines.
Develop, manage & oversee the running of the Opcare centres to ensure the service achieves strategic goals, performance and quality KPIs and operates within financial budgets & targets.
Develop and maintain a workforce plan which ensures that the business has the right levels of flexible, multi-skilled and experienced staff to meet the business requirements at present and for the foreseeable future looking at succession plans and the capacity for growth.
Create effective professional relationships with key stakeholders (internal and external) to support the success criteria of the service.
Evaluate, encourage and support a culture of continuous improvement and innovation within your Opcare centres and the wider organisation.
Overview of the Opcare Centres The Opcare centre in Oxford is a Prosthetics service located within the Nuffield Orthopaedic Hospital
Opcare’s most long-standing prosthetic contract in partnership with NHS Trust since 1989.
An acknowledged centre of excellence with an established team of prosthetists, technicians and support staff (10 team members)
The service provides a combination of MDT rehabilitation amputee services, re-referral pathways for existing service users and daily major/minor repairs.
The service assesses and reviews approximately 1,000 patients per annum.
The Opcare centre in Chessington is a Posture and Mobility approved repairer service attached to St Georges NHS Trust
Opcare Posture and Mobility approved repair service provides support to St Georges Trust – new contract award in March 2020 – expands Opcare relationship with the NHS trust to include
Prosthetics, Orthotics (both managed separately) and now Posture and Mobility Services
Provides technical resources to support service users – team includes, field service engineers, technicians and support staff (9 team members)
The service is responsible for the management and maintenance of a service user fleet of 12,500 wheelchairs ranging from paediatric buggies to powered wheelchairs.
The service is responsible for the management and maintenance of a fleet of 200+ chairs within Queen Mary’s and St Georges hospitals used for ward patient care and rehabilitation
The services carries out approximately 6,200 repair and maintenance visits and 600 scheduled preventative maintenance visits per annum.
Skills & Personal Attributes:
The position requires the job holder to possess: –
Experience in a Customer facing role
Excellent organisational and leadership abilities
Outstanding communication and people skills
Working knowledge of data analysis and performance/operation metrics
History of building and maintaining excellent working relationships both internally and externally
Positive and proactive ‘can do’ attitude
Highly self-motivated, self-directed, and attentive to detail
Ability to effectively prioritise and execute tasks in a high-pressure environment and work with multiple conflicting priorities.
Extensive experience working in a team-oriented, collaborative environment
Able to work autonomously utilising own decision-making skills
Strong IT/systems skills and knowledge
Attitude of continuous improvement.
University degree in a Business, Engineering or Clinical related field desirable