We have an exciting opportunity for an Operations Support Manager to join our team in Roehampton.
Opcare, part of the international healthcare company Ability Matters Group, is one of the largest suppliers of artificial limb, orthotic, and posture and mobility services to the NHS in England. We consistently deliver a first class service for users, whilst applying the most advanced and exciting clinical and technical solutions available to patients.
The role holder will have the responsibility to manage the fabrication, repair and maintenance of medical devices within the workshop environment as well as supporting the centre manager in reporting operational performance across the prosthetic and orthotic services. The role holder will have responsibility to lead, develop and motivate the team within our prosthetic workshop and stores area.
This is a hybrid role in managing the on-site workshop and supporting the centre manager in the running of the prosthetic and orthotic services to ensure that it achieves both strategic and operational goals, KPIs, and operates within financial budgets & targets.
Oversee and manage preparation and assembly / building of medical devices, onsite repairs, production control & workload planning to ensure production meets all KPIs and quality measures and is provided within centre contractual requirements.
In conjunction with the Centre Manager, you will be responsible for all elements of ISO procedures / QA and Health & Safety requirements ensuring manufacturing activities are undertaken in compliance to company / site H&S and Quality procedures & regulations.
Plan, prioritise and allocate workloads across the workshop team.
Manage Technical team and lead by example to create a productive efficient team environment.
Manage direct reports through objective setting, personal development plans, monthly one to ones, performance management and annual appraisals.
Evaluate prosthetic and Orthotic service performance by gathering, analysing and interpreting data and metrics and utilise this data to identify areas for improvement and implement these improvements.
Report weekly and/or monthly to the Centre Manager on the below and any additional metrics on request:
KPI’s – noting any potential breaches and how these are being negated
Work in Progress (open orders)
Local workshop performance – quality, lead times
What we can offer:
Performance related pay (PRP)
Incremental holiday allowance 33 days up to 38 days (inclusive of bank holidays)
Refer a friend incentive scheme
Continuing professional development
Ongoing internal and external training and courses
What experience you will need:
Experience of managing a small team in a manufacturing environment.
Positive and proactive ’can-do’ attitude.
Ability to build and maintain excellent working relationships internally and externally.
Robust judgement and ability to make sound decisions quickly and effectively in complex situations.
Self-motivated and uses initiative.
Attitude of continuous improvement.
Confidential and professional.
Flexible working style.
Competent in the use of computers, including Microsoft Office and bespoke packages.