Opcare, part of the Ability Matters Group, is a leading provider of specialist prosthetic, orthotic, and mobility services throughout the UK and Ireland. With over 30 years of experience in the industry, we work continuously to deliver the highest standard of care possible to ensure customer needs are met. We pride ourselves on leading the industry in the use of technology and a modern approach.
This position will be located in our facility in Leicester, which brings together our Prosthetic, Wheelchair and Orthotic contracts. The facility integrates full clinical services with on-site manufacturing and maintenance for Prosthetics, Orthotics and Wheelchairs.
Reporting directly into the Operations Manager, this is a great opportunity for the chosen candidate to lead a team of Seven Orthotic Administrators to deliver an outstanding service to our patients. Duties include:
Managing the operation of the Orthotics Administrative Department
Leading a team of seven Administrators managing the patient experience from referral to discharge and on-going care
Delivering excellence in patient and customer care
Continuously improving our service
Delivering the Group’s strategy in the centre, ensuring a sound operational & financial basis both for the present and also for future growth.
Building excellent relationships between Opcare and our CCG and local NHS Trust colleagues and patients in Leicestershire
Meeting the objectives and KPI’s of the Orthotic contract in Leicestershire
Utilising and analysing data to improve overall performance for the Centre
Ensuring that the Group maintains compliance with all statutory standards.
Monitoring operational, financial & budgetary issues, including involvement in the responsibility for the local P&L
We are looking for a strong leader who is:
An experienced manager ideally but not essentially within a Healthcare environment
Willing to contribute whatever is required to ensure a seamless service for all Orthotics patients
Driven to continuously improve our service
Excellent with Excel, with great analytical skills
Passionate about Quality
Able to establish strong relationships with customers and key stakeholders
Able to coach, develop and mentor people
Willing to work hard, solve problems and drive for success
The role holder will be subject to an advanced DBS check prior to commencing employment which must satisfy company standards.
If this sounds like you, we want to hear from you!
Please get in touch by sending your CV and covering letter to email@example.com