Opcare, part of the Ability Matters Group, is the largest supplier of prosthetic, orthotic and wheelchair services to the NHS and private sector in the UK and Ireland. As a company we aim to continuously improve the services we deliver and develop those who work for us.
Due to expansion, we have an exciting opportunity for a Quality Assurance Co-ordinator at our Wheelchair Services Centre in Leicester (Scudamore Road).
Our overall aim is to work in partnership with the NHS to provide excellent levels of patient-focused care. As a company, we are financially secure and believe in investing in new technology, staff development, and the future of the business. With over 120 specialist clinicians across Wheelchair, Prosthetic and Orthotic Services, there is a close-knit clinical community and a constant focus on learning and development.
To monitor and maintain Quality Assurance and Safeguarding Assurance registers and action logs and reports any non-compliance to the senior management. This includes but is not limited to the following; Incidents, Professional Registration, Risk and Complaints.
Maintain and update related company policies and procedures.
Implement and record procedure improvements following learning from quality and safeguarding monitoring processes.
To report (both internal and external) on performance when required.
To monitor patient satisfaction questionnaire responses, ensuring that key performance indicators are met for response and satisfaction rates. Complete regular patient improvement plans to continually improve patient care based upon feedback.
To conduct, monitor and feedback staff surveys, suggesting improvements based upon feedback.
To monitor the organization’s website for quality and safeguarding issues and make amendments as directed by senior management
To attend clinical and board governance meetings to present quality and safeguarding reports
The role is based full-time in Leicester; however given the geographically dispersed operations of the Group, occasional travel will be required within the UK.
We are looking for a methodical team player who has:
Recognised Quality Control qualification or demonstrated experience in a similar role.
Ability to demonstrate how they advanced the quality control function and