GB

      Service Technical Administrator – Wheelchair Services – Leicester – Full Time

      Opcare, part of the Ability Matters Group, is the largest supplier of prosthetic, orthotic and wheelchair services to the NHS and private sector in the UK and Ireland. As a company we aim to continuously improve the services we deliver and develop those who work for us.

      Due to expansion, we have an exciting opportunity for a Service Technical Administrator at our Specialist Mobility Centre, Leicester.

      Our overall aim is to work in partnership with the NHS to provide excellent levels of patient-focused care. As a company, we are financially secure and believe in investing in new technology, staff development, and the future of the business. With over 120 specialist clinicians across Wheelchair, Prosthetic and Orthotic Services, there is a close-knit clinical community and a constant focus on learning and development.

      JOB SUMMARY:

      Repair and Maintenance Customer Services for the Opcare Posture and Mobility Service, maintains a positive and friendly company image by acting as a first line contact via the telephone to clients, carers, support workers and families.

      Delivering the highest standards of service support to Opcare Posture and Mobility Service Users, including management of Field Service Engineers appointments for repairs, preventative maintenance, delivery and collection of clients wheelchairs and associated accessories, also responsible for ensuring field service administration requirements are up to date and maintained at all times. Orders all parts required by the FSE`s to complete their jobs.

      THE ROLE:

      • Provides service technical administration support to Opcare Wheelchair Service contract(s) in alignment with company business objectives and promote company values and behaviours.
      • First line contact via the telephone to service users or appointed representatives for repair service and general service related queries, deals with and transfers them as necessary.
      • Manage daily field service engineer workload – optimise productivity efficiency and quality of this workload to meet contractual requirements.
      • Manages service location(s) goods inwards, ensures that all incoming finished goods are correctly located awaiting handover.
      • Manages service goods return process to appropriate location.
      • Ensure that Opcares Wheelchair Service Management System – REHAPP is accurately maintained and updated at all times.

      THE PERSON:

      • Demonstrates excellent communication skills verbal and written
      • Proven background in a customer service / administration environment relating to technical service delivery
      • Demonstrates excellent customer handling skills
      • A sound working knowledge of IT systems including Microsoft Word, Outlook and Excel.
      • Excellent attention to detail.
      Back to careers Apply