Opcare is a private company that works in partnership with the NHS to provide Orthotic, Prosthetic and Wheelchair services to NHS patients. We are currently looking for an enthusiastic and organised Administrator to join our clinic based team in our Staffordshire Posture and Mobility Service.
Job description and purpose
Your main duties will include (but are not limited to):
Booking in and checking out patients; scheduling further appointments where necessary;
Making appointments, changing appointments and checking clinics;
Making and receiving telephone calls, both to patients and professionals;
Liaising with suppliers/chasing orders;
Investigating order queries from our Central Purchasing team;
Signing in and signing out of parts/products;
Conversing with clinicians to identify and resolve patient issues;
Processing referrals via email, letter, fax and on to the Opcare server (REHAPP);
Adding new patient details on to both the Opcare server (REHAPP);
Handling patient files and confidential information;
Greeting all patients in a friendly and helpful manner;
Using initiative and logic to answer minor patient enquiries;
Providing support to the Admin Manager with any further administration duties as and when required.
Proven track record in administration ideally within a healthcare environment;
Excellent organisational and prioritisation skills;
Excellent written and verbal communication skills;
Good working knowledge of IT systems;
Able to use own initiative and seek advice when required;
Excellent attention to detail;
Positive and helpful attitude at all times;
Good team player and excellent customer service skills.