Technical Operations & Centre Delivery Manager
      Ability Matters

      Are you seeking a fulfilling role to utilise your skillset and work experience?

      Come and join our Team!

      Job Summary:  The role holder provides leadership, technical operations support and centre management for Ability Matters Group to deliver the NRH service level agreement, patients and customers in our care.

      Ensures the highest standard of Technical Operations within the Clinical, Financial, Health & Safety, Environmental and Quality (HSEQ) governance of the Centre. Instrumental in the identification and development of opportunities for future profitable growth within the business.

      Reports to:  Stephanie Watson, Regional Operations Manager Ireland.

      Location:  Role is primarily based in Dublin, with occasional travel to Satellite clinics throughout Ireland relevant to the role as well as some UK travel to our Head Office.

      Key Responsibilities & Tasks:

      • To deliver excellence in patient and customer care for assigned centre
      • Line management of assigned AMG staff within the centre
      • To build excellent relationships between Opcare and our NRH colleagues, patients and customers
      • To be the first contact for customers and senior managers in that centre on operational and business related issues
      • To meet AMG business objectives and all internal and external KPI’s. These will include monthly reports related to mandatory staff training; stock; invoicing; WIP, Quality etc.
      • Ability to utilise data to improve overall performance within the Centre
      • Deliver the Group’s strategy, ensuring a sound operational & financial basis both for the present and also for future growth
      • To ensure that the Group maintains compliance with all statutory standards
      • Monitor operational, financial & budgetary issues
      • Centre Facilities and equipment maintenance management
      • Prepare monthly reports against budget and including updates on strategic, operational & HSEQ issues for the centre
      • Act as an effective change agent, driving quality improvement through visible and professional leadership and being proactive
      • An excellent appreciation of customer needs and how best to articulate how AMG can best meet those needs
      • Lead in agreeing annual staff appraisals & SMART objectives, NRH annual and monthly reporting requirements
      • Assigned DQA. Ensure internal HSE and monthly DQA audits are performed, proactively following through on any actions that arise

      Stores & Purchasing

      • Maintain stock levels and management of reorder policy
      • Controlling stock levels and stock age structures
      • Supervising purchase & delivery processes (JIT)

      Skills & Personal Attributes:

      The position requires the job holder to possess:

      • Proven experience of working in an operations and technical capacity
      • Sound experience of managing and motivating high performing teams
      • Positive and proactive ’can-do’ attitude
      • Ability to build and maintain excellent working relationships internally and externally
      • Excellent interpersonal and communication skills
      • Good negotiation skills
      • Excellent attention to detail
      • Experience of and comfortable working in a fast paced, flexible organisation
      • Able to prioritise, plan and organise efficiently and work with multiple conflicting priorities
      • Robust judgement and ability to make sound decisions quickly and effectively in complex situations
      • Ability to build and develop effective relationships with stakeholders and multi-disciplinary business management teams
      • Collaborative and collegiate style, achieving results through coaching and support
      • Self-motivated and uses initiative
      • Awareness and ability to progress continuous quality improvement
      • Sound literacy & numeracy
      • Excellent working knowledge of IT systems e.g. MS Office, REHAPP/Navision, Excel
      • Diplomatic but also assertive, fair, confidential and professional, remains calm under pressure
      • Flexible working style
      • Garda Clearance & Full clean driving licence


      Recognised Management degree or diploma.

      Working relationships:

      Internal – AMG Directors, Regional Managers & Clinical & Administration Staff in the Centre, Support Staff at Ability House, Abingdon.

      External – Patients, NRH/Satellite Managers & Clinical Staff, Suppliers/Vendors

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