Careers - Technical Operations & Centre Delivery Manager Ability Matters
Technical Operations & Centre Delivery Manager Ability Matters
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Job Summary:The role holder provides leadership, technical operations support and centre management for Ability Matters Group to deliver the NRH service level agreement, patients and customers in our care.
Ensures the highest standard of Technical Operations within the Clinical, Financial, Health & Safety, Environmental and Quality (HSEQ) governance of the Centre. Instrumental in the identification and development of opportunities for future profitable growth within the business.
Reports to: Stephanie Watson, Regional Operations Manager Ireland.
Location: Role is primarily based in Dublin, with occasional travel to Satellite clinics throughout Ireland relevant to the role as well as some UK travel to our Head Office.
Key Responsibilities & Tasks:
To deliver excellence in patient and customer care for assigned centre
Line management of assigned AMG staff within the centre
To build excellent relationships between Opcare and our NRH colleagues, patients and customers
To be the first contact for customers and senior managers in that centre on operational and business related issues
To meet AMG business objectives and all internal and external KPI’s. These will include monthly reports related to mandatory staff training; stock; invoicing; WIP, Quality etc.
Ability to utilise data to improve overall performance within the Centre
Deliver the Group’s strategy, ensuring a sound operational & financial basis both for the present and also for future growth
To ensure that the Group maintains compliance with all statutory standards
Monitor operational, financial & budgetary issues
Centre Facilities and equipment maintenance management
Prepare monthly reports against budget and including updates on strategic, operational & HSEQ issues for the centre
Act as an effective change agent, driving quality improvement through visible and professional leadership and being proactive
An excellent appreciation of customer needs and how best to articulate how AMG can best meet those needs
Lead in agreeing annual staff appraisals & SMART objectives, NRH annual and monthly reporting requirements
Assigned DQA. Ensure internal HSE and monthly DQA audits are performed, proactively following through on any actions that arise
Stores & Purchasing
Maintain stock levels and management of reorder policy
Controlling stock levels and stock age structures
Supervising purchase & delivery processes (JIT)
Skills & Personal Attributes:
The position requires the job holder to possess:
Proven experience of working in an operations and technical capacity
Sound experience of managing and motivating high performing teams
Positive and proactive ’can-do’ attitude
Ability to build and maintain excellent working relationships internally and externally
Excellent interpersonal and communication skills
Good negotiation skills
Excellent attention to detail
Experience of and comfortable working in a fast paced, flexible organisation
Able to prioritise, plan and organise efficiently and work with multiple conflicting priorities
Robust judgement and ability to make sound decisions quickly and effectively in complex situations
Ability to build and develop effective relationships with stakeholders and multi-disciplinary business management teams
Collaborative and collegiate style, achieving results through coaching and support
Self-motivated and uses initiative
Awareness and ability to progress continuous quality improvement
Sound literacy & numeracy
Excellent working knowledge of IT systems e.g. MS Office, REHAPP/Navision, Excel
Diplomatic but also assertive, fair, confidential and professional, remains calm under pressure
Flexible working style
Garda Clearance & Full clean driving licence
Recognised Management degree or diploma.
Internal – AMG Directors, Regional Managers & Clinical & Administration Staff in the Centre, Support Staff at Ability House, Abingdon.