Workshop Manager

      About Us:
      The Ability Matters Group (AMG) is a leading provider of prosthetics, orthotics, wheelchair services & products, serving the needs of more than 75,000 patients at 30 centres across the UK and Ireland.
      We take pride in providing patients with an industry leading service to enhance their ability so we are looking for positive and dynamic people to join us and deliver on this commitment.
      We are a growing company and have an excellent record of people progressing within the organisation and therefore welcome applications from ambitious individuals who are looking to further their career.
      Workshop Manager is an exciting role which manages the fabrication, repair and maintenance of medical devices within the workshop environment, leads, develops and motivates the team within our prosthetic workshop ensuring prosthetic orders are processed effectively to satisfy the requirements of the specification, clinician, patient and service requirements. Ensures productivity, product quality and training targets are achieved in line with service KPIs.

      Key Responsibilities & Tasks:

      • Oversee and manage preparation and assembly / building of medical devices, onsite repairs, production control & workload planning to ensure production meets all KPIs and quality measures and is provided within centre contractual requirements
      • Work closely with Centre Manager on WIP inventory controls and processes including, Stock management, Planning, Stock take, Audits and drive change and improve standardisation of processes and products to meet regulatory requirements within workshop and CFAB
      • Set measure and report on Key Performance Indicators covering productivity and quality
      • Maintain implementation and compliance of standardised work instructions (SOP’s)
      • Maintain compliance to the Medical Device Regulation (MDR)
      • In conjunction with the Centre Manager, you will be responsible for all elements of ISO procedures / QA and Health & Safety requirements ensuring manufacturing activities are undertaken in compliance to company / site H&S and Quality procedures & regulations
      • To review manufacturing specification and understand the nature of its requirements and ensure that finished products comply with any associated measure Charts, manufacturer’s instructions and ensure adequate identification of work at all stages is maintained at all times
      • Book in / out materials as required for work assigned and ensure that parts are requested to the correct location
      • Plan, prioritise and allocate workloads across the workshop team
      • Manage holiday rota, to ensure workshop is adequately staffed
      • Ensuring correct materials / components are ordered and issued for the job minimizing unnecessary wastage and delay making sure that wastage of NHS or company funding are ordered correctly. If there is a product that is deemed not to be suitable ensure that the product is not damaged and that the packaging is available in order for product to be returned and refund to be claimed
      • Complete hands-on technician activities including day repairs and diagnostics and support stores including management of stock as required for service delivery
      • Complete and maintain production and inspection records to ensure all machinery is maintained, tested and calibrated
      • Manage Technicians and lead by example to create a productive efficient team environment
      • Support and develop outstanding Technicians, and ensure the workshop is staffed with talented, motivated people who play to their strengths to meet the business needs and are motivated to improve
      • Complete appraisals with Centre Manager, agree objectives, training and the development of workshop team and newly recruited technicians
      • Develop multi-skilling within the workshop, identified by review and completing training matrix for workshops showing current gap analysis and potential service issues and report regularly on progress
      • Ensure that internal confidential information is kept confidential from external sources unless permission is granted by senior centre management
      • Where appropriate use the current I.T. system in accordance with identified procedures
      • Report on site health and safety issues as representative of employee safety to the Centre Manager for this to be escalated to the Health and Safety Manager
      • Provide the Clinical team, Centre Manager with information where there are difficulties in achieving satisfaction in quality or difficulty in achieving the recommended timescales or specified requirements

      Skills & Personal Attributes:

      • Committed to the highest standards of patient care
      • Sound staff management ability
      • Positive and proactive ’can-do’ attitude
      • Ability to build and maintain excellent working relationships internally and externally
      • Sound interpersonal and communication skills
      • Excellent attention to detail
      • Able to prioritise, plan and organise efficiently and work with multiple conflicting priorities
      • Robust judgement and ability to make sound decisions quickly and effectively in complex situations
      • Collaborative and collegiate style
      • Self-motivated and uses initiative
      • Attitude of continuous improvement
      • Good standard of literacy & numeracy
      • Willing to operate effectively appropriate IT systems
      • Confidential and professional
      • Remains calm under pressure
      • Flexible working style
      • Have full DBS clearance


      • Experience of managing a small team in a manufacturing environment
      • Able to plan, organise and manage own workload and that of the team
      • Excellent communication skills, both verbal and written
      • Competent in the use of computers, including Microsoft Office and bespoke packages
      • Good hand skills
      • Technical understanding of device function
      • Experience of prosthetic manufacture and repair desirable
      • Management qualification is desirable

      To apply, please email a copy of your updated CV to:
      Closing Date: 14th December 2020

      Back to careers Apply