Opcare, part of the Ability Matters Group, is the largest supplier of prosthetic and orthotic services to the NHS and private sector in the UK and Ireland. As a company we aim to continuously improve the services we deliver and develop those who work for us.
We are now recruiting for a Clinical Admin Assistant to join our enthusiastic and busy team at our Opcare centre in Norwich.
The duties would include providing administrative support in communication between patients and clinicians, arranging patient appointments and maintaining the stores in line with company policy to ensure that required items are available for clinic appointments. This will include communicating with clinicians, suppliers and coordinating courier services to make deliveries to patients.
Key Responsibilities & Tasks:
Processing prosthetics orders, forwarding orders for Central Purchasing, raising stump socks orders.
Answering the telephone and managing patient queries and where appropriate arranging suitable call backs.
Liaising with Prosthetists, Technicians, Central Purchasing, Ortho-Europe and other company staff.
Booking in/out, processing purchase orders and dealing with system issues.
Responsible for Loaner unit and Returns processes.
Recording patients orders, raising them on the system and passing to clinical and technical staff.
Organising and maintaining patient data on required computer systems.
Organising the team diary and updating where necessary.
Identifying opportunities to offer earlier appointments when appropriate.
Rescheduling, amending and correcting appointments on Opcare systems and liaising with NHS Admin.
Sign posting patients and assisting with follow up appointments.
Covering additional administrative duties when others on annual leave.
Skills & Personal Attributes:
Able to multitask and work to tight deadlines
Good team player willing to work on your own initiative
Excellent telephone manner and people skills
Computer literate and have a good understanding of Excel, Word and Outlook
Ability to utilise equipment to move boxes
Good organisational skills and talent for innovation
Training in admin/warehouse role is desirable but not essential
Experience in admin, client facing role, office assistant, warehouse clerk is desirable