Opcare, part of the Ability Matters Group, is the largest supplier of prosthetic and orthotic services to the NHS and private sector in the UK and Ireland. As a company we aim to continuously improve the services we deliver and develop those who work for us.
We are now recruiting for an Administrator to join our enthusiastic and busy team in our Opcare centre in Addenbrooke’s hospital in Cambridge on a fixed term contract for 8 months.
The Administration role will support the provision of Orthotic and Prosthetic services to patients. The successful applicant will support the end to end service delivery requirements for our patients, including speedy and accurate response to referral and appointment management and order processing.
The role holder will support our clinicians within the service, whilst also conducting reception and administration duties, ensuring accuracy of information and the maintenance of department systems and processes.
Key Responsibilities & Tasks:
Managing reception area, ensuring clean and presentable, maintaining security (visitor log and patient check in)
Positive first point of contact for Opcare
Greeting and welcoming all patients and visitors in a helpful and friendly manner
Booking in patients promptly and scheduling further appointments where necessary
Making appointments in accordance with priority/KPI’s, changing appointments and monitoring clinic capacity, highlighting any issues/potential breaches to the Administration Manager
Receiving and making telephone calls, both to patients and healthcare professionals;
Managing Opcare reception mailboxes, responding to emails in a timely and professional manner
Conversing with clinicians to identify and resolve patient issues;
Processing orthotic and prosthetic referrals (patient/supply/ward) received via email/e-referral on REHAPP
Adding new patient details accurately on to REHAPP
Handling patient and confidential information with adherence to Data Security policies.
Using initiative and logic to answer minor patient enquiries.
Responsible for monitoring and progressing orthotic orders and stock reviews for purchasing
Assisting with external clinic administration (schools) referrals, queries and appointments
Monitoring patient referral status in line with RTT pathway, closing referrals where required, and highlighting any issues to the relevant clinicians to resolve/advise
Additional administrative activities as required/requested (scanning notes, writing letters, sending information etc).
Skills & Personal Attributes:
Excellent organisational and prioritisation skills;
Excellent written and verbal communication skills;
Able to use own initiative and seek advice when required;
Excellent attention to detail;
Positive, pro-active and helpful attitude at all times;
Good team player and excellent customer service skills.
Desirable experience in
Proven track record in administration ideally within a healthcare environment
Microsoft excel and word
Order processing and data entry using in house systems