Location: Abingdon

We have an exciting opportunity for a Customer Services Team Leader to join our team at our head office in Abingdon
The Ability Matters Group (AMG) is a market leading international healthcare products and services provider, operating primarily in areas that enhance mobility and accessibility including orthotics, prosthetics and wheelchairs. We have in excess of 60 sites across the UK and Ireland, as well as operations in France, The Netherlands and Sweden; employing approximately 700+ staff.

Job role summary

The role holder will lead the central AMG Customer Operations Team within the Customer Services department, and is accountable for the line management, performance, and delivery of the Customer Operations Team.

They also form part of the wider Customer Service Team structure, assisting with staff training, escalations, and supervision under the direction of the Customer Services Manager.

What we can offer

• Competitive salary
• Incremental holiday allowance 33 days up to days ( inclusive of bank holidays)
• Refer a friend incentive scheme
• Ongoing internal and external training and courses

What experience you will need:

• Excellent organisation skills and attention to detail with the ability to work under pressure and meet deadlines
• Previous experience in leading a team and providing mentoring, training and coaching to develop your teams’ skills.
• Strong Verbal and written communication skills
• Committed to delivering excellent customer service
• Experience of customer support software such as Zendesk, Freshdesk, Trengo, or equivalent a bonus

To apply, please send your CV to recruitment@abilitymatters.com ASAP.

Ability Matters Group Limited are an equal opportunities employer, we have a clear goal of driving diversity and inclusion across all operations of the group.