Ortho Europe is a leading manufacturer and distributor of prosthetic, orthotic and seating products. Our goal is to promote independence and quality of life by providing robust, innovative and effective devices to thousands of people who need mobility support. We aim to deliver a first class service for users whilst applying the most advanced and exciting technical solutions available to patients.
To manage the daily administration of customer order processing system. Ensuring the system is kept up to date at all times and orders distributed correctly all sites. Ensuring all supporting items arrive or liaising with customers to update.
Key Responsibilities & Tasks:
To ensure that all new orders are processed from the inbox and allocated to the correct manufacturing site
To print off all new orders for production planning and order processing
To check all supporting items arrive and if not liaise with the customer to chase arrival date.
Keep the urgent appointment spreadsheet up to date with all delivery dates and chase with all sites for confirmation of dispatch
Keep customers informed of any delays to deliveries for appointed patients
Check the system for any late orders and ensure updated
The management and distribution of customer reports.
Ensure all system order notes are kept up to date and accurate.
Escalate to Manager any production or order issues that arise.
Ensure both team and individual Service Level and KPI’s are met