GB

      Orthotic Administrator

      Opcare, part of the Ability Matters Group, is the largest supplier of prosthetic and orthotic services to the NHS and private sector in the UK and Ireland. As a company we aim to continuously improve the services we deliver and develop those who work for us.

      The successful candidate will join an enthusiastic and busy team. We aim to deliver a first class service for users whilst applying the most advanced and exciting clinical and technical solutions available to patients.

      Job Summary:

      Administration role supporting the provision of Orthotic services to patients. To support the end to end service delivery requirements for our patients including order processing and goods management, support of clinicians within the service, and administration duties, ensuring accuracy of information and maintenance of department systems and processes.

      Key Responsibilities & Tasks:

      • Making and receiving telephone calls, both to patients and professionals;
      • Liaising with suppliers/chasing orders;
      • Conversing with clinicians to identify and resolve patient issues;
      • Handling patient files and confidential information;
      • Using initiative and logic to answer minor patient enquiries.
      • Booking in of goods and ensuring that required items are available for clinic appointments.
      • Posting goods out to patients and arranging collection of goods

      Skills & Personal Attributes:

      • Excellent organisational and prioritisation skills;
      • Excellent written and verbal communication skills;
      • Able to use own initiative and seek advice when required;
      • Excellent attention to detail;
      • Positive and helpful attitude at all times;
      • Good team player and excellent customer service skills.

      Qualifications:
      Desirable experience in:

      • Proven track record in administration ideally within a healthcare environment
      • Microsoft excel and word
      • Order processing and data entry using in house systems

      Working relationships:

      Internal – As part of the role it will be required to develop strong working relationships with Orthotists, administration staff, production, customer services, clinical and management teams within the business
      External – Develop strong working relationships with patients, other AHPs, NHS administration and management staff.

      Policies and Procedures

      • Adherence to company and department policies and procedures
      • Compliance with health and safety processes
      • Compliance with confidentiality and data protection policies.

      To apply please email your CV with a covering letter ASAP to recruitment@abilitymatters.com

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