The Ability Matters Group (AMG) is a market leading healthcare products and services provider, operating primarily in areas that enhance mobility and accessibility including orthotics, prosthetics and wheelchairs. We have in excess of 60 sites across the UK and Ireland, as well as operations in France, The Netherlands and Sweden; employing approximately 700+ staff.
The Ability Matters Group (AMG) includes clinical service centres located in the UK and in Ireland, Opcare and Assistive Technology Group (ATG) respectively. This role focusses on those elements of the business that deliver clinical services, a number of which also manufacture and service prosthetic and orthotic devices.
Monitor, analyse and report on Opcare & ATG quality performance to highlight trends, issues, and opportunities in order drive improvements that will maximise efficiencies and the quality of products and services. Achieve and maintain business compliance with applicable regulations and standards.
Key Responsibilities & Tasks:
Responsible for ensuring business activities are conducted in compliance with the regulations and standards applicable to our business and product range, providing support and guidance to other team members within the business on such topics.
Responsible for the quality systems and documentation in Opcare and ATG are implemented in accordance with compliance requirements and are aligned to the Ability Matters Group quality management system.
Monitor, analyse and report on business and supplier quality performance in order to highlight trends, issues, opportunities, etc. to recommend and drive identified improvements.
Maximise quality through extensive analysis of the Opcare and ATG businesses to identify opportunities to streamline and improve processes, products, systems and to eliminate waste.
Develop, maintain and execute a business wide Audit program designed to focus on weaknesses, drive opportunities and achieve compliance.
Conduct internal audits of Opcare, ATG and other Ability Matters Group sites as required.
Conduct supplier audits as required.
Manage, execute and report on the CAPAs, waste and customer complaints.
Attend and lead on any Quality and Audit meetings and resulting actions.
Input to Group wide ISO 13485 certified Quality Management System and revise and/or formulate required local business policies, SOPs, Work Instructions and promote their implementation & use.
Skills & Personal Attributes
The position requires the job holder to possess:
A full understanding of ISO 9001 & ISO 13485
Experience in managing and leading in 3rd party audits
Ideally, experienced in a Quality Management position
A min of 6 years’ experience in Quality and ideally in a clinician delivery organisation
In-depth knowledge of diverse business functions and principles (e.g. supply chain, clinical services, customer service, etc.)
Working knowledge of data analysis and performance/operation metrics
Outstanding people skills
Excellent written, oral, and interpersonal communication skills.
Ability to present ideas in business-friendly and user-friendly language.
Highly self-motivated, self-directed, and attentive to detail.
Ability to effectively prioritise and execute tasks in a high-pressure environment.
Extensive experience working in a team-oriented, collaborative environment.
Must have a full & clean UK Car Driving License
Ability and willingness to travel & stay over in the UK & Europe as the job requires
University degree in a Business related field
Undertaken & passed a recognised Lead Auditor’s Course